Enterprise security standards, full GDPR compliance, and certified technology partners. Our infrastructure implements the same security standards used by financial institutions, government agencies, and military organizations.
Every partner has been selected according to rigorous criteria for security, reliability, and GDPR compliance. We have executed a binding Data Processing Agreement (DPA) under Article 28 of the GDPR with each one.
Independent certifications maintained by our infrastructure and technology partners.
Zero Data Retention. AI providers (Anthropic, OpenAI, Google Cloud) operate with contractual guarantees of no data retention after processing. Data is processed in real time and immediately discarded. No client data is ever used for model training.
Data isolation. Client data used for AI processing is strictly isolated. Each deployment maintains its own data boundary. No data is shared across customers or used to improve models serving other clients.
LLM security controls. Input validation, output filtering, and prompt injection protections are built into our AI pipelines. All LLM interactions are logged and auditable with full model version traceability.
Model governance. Full auditability of AI model versions, data lineage, and decision outputs. Enterprise clients receive complete transparency into how AI components process their data.
Encryption everywhere. TLS 1.3 for data in transit — the standard used by financial institutions and government agencies. AES-256 for data at rest. End-to-end encryption for backups.
Row-Level Security. Database-level access controls ensure complete data isolation between clients. Each user can only access data they are authorized to view, enforced at the infrastructure level.
EU data sovereignty. All persistent data is stored exclusively in EU data centers (Frankfurt, Germany). No extra-EU transfers for data at rest. Full compliance with European data sovereignty regulations.
Access controls. Role-based access control (RBAC) across all platforms. SSO support via SAML 2.0 and OpenID Connect. Multi-factor authentication enforced for all administrative access. JWT session management with OTP authentication.
Network isolation. Each client environment is logically isolated. Platform components communicate through private networks with strict firewall rules and zero-trust access policies.
Secure development lifecycle. Code reviews, automated security scanning, dependency vulnerability monitoring, and penetration testing are integrated into our CI/CD pipeline. Every release is validated before deployment.
API security. All API endpoints are authenticated, rate-limited, and monitored. API keys are scoped to specific permissions and can be rotated at any time. Signed URLs with time-limited expiration for sensitive file access.
24/7 monitoring. Platform uptime is monitored around the clock by independent automated systems. A public status page ensures transparency on the state of all services.
Incident response. Defined incident response procedures with documented escalation paths. Incidents are classified by priority matrix with specific response times for critical, high, medium, and standard events.
Backup & disaster recovery. Automated daily encrypted backups. Disaster recovery plan with defined recovery time and recovery point objectives per service tier. Redundant infrastructure ensures platform availability.
Audit & logging. Comprehensive audit trails for all data access and system operations. Enterprise clients can request access to interaction logs with AI systems concerning their data. Audit rights are contractually guaranteed.
For security reports, vulnerability disclosures, audit requests, or to request our complete security documentation:
security@gral.tech